Brandonn Support

We’re here to help you get the most out of Brandonn — your AI social media manager for Facebook & Instagram.

Contact us

Email support@brandonn.us and a real person will get back to you. Include your account email and a short description (a screenshot helps) so we can jump straight in.

Common questions

How does Brandonn create my posts?

Answer a few questions about your business and Brandonn writes captions in your brand voice, generates an image, and picks hashtags — ready to review and publish to your connected Facebook and Instagram.

How do I connect Facebook or Instagram?

Go to your profile → connected accounts and tap Connect. You’ll sign in with Facebook and pick the Page/account you want Brandonn to post to. You can disconnect any time.

How do subscriptions and billing work?

Brandonn is free to start. The optional Starter plan is billed through our secure checkout; you can manage or cancel it any time from your profile. Billing questions? Email support@brandonn.us.

How do I delete my account or data?

Go to your profile → your account and tap ‘Delete account’, alternatively,  email privacy@brandonn.us from your account address and we’ll remove your account and associated data. See our Privacy Policy for details.

What gets deleted, and what we keep :

Deleting your account permanently removes your Brandonn account and its associated data — your profile and name, your business profiles, all generated and scheduled posts, uploaded photos and logos, and your connected Facebook/Instagram authorizations. This is permanent and cannot be undone. We complete deletion within 30 days. A limited set of records may be retained only where the law requires it (for example, invoices or tax records held by our payment provider). See our Privacy Policy for details.

More

Read our Privacy Policy and Terms of Service.

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